Email Support
Best for account help, setup questions, and issue reports.
Support
Need help with Bluecrest? Reach out for billing issues, account access, setup guidance, and bug reports. We prioritize production-impacting issues first and respond as quickly as possible.
Typical Response Time
Monday-Friday support coverage for standard requests.
Within 24 hours
Urgent Issues
For outages or production blockers, include this in your subject line.
Subject: URGENT - Production Issue
Before You Contact Support
- Include your admin email and connected account ID when possible.
- Add screenshots and exact page/feature where the issue happened.
- For billing issues, include invoice/subscription IDs.
- For bank-sync issues, mention whether Stripe or Plaid is affected.
Related Resources
Suggestions & Complaints
Tell us what to improve or what is not working. Your feedback goes directly to the Bluecrest team.